I ordered a few things online off of airsplat.com but they never came.There was apparently a technical difficulty between Paypal and their sales branch.
A few weeks passed with no emails of conformation so I sent them an email asking what was going on. They informed me of the technical difficulty. Months passed with still no word of any change. I started calling the company about the matter.
The first times, they said "yes we see the problem, we are working on it." The next times I called they said "to figure this out I would have to go to another building and I will have to hang up. We will call back." Well they never called back. This happened on 2 or 3 occasions. A whole year had passes and they have made no seeming attempt to fix my problem.
The website requires an account, so I have an account on the website. On this account you can see your current orders so every time. However after about a year of calling and complaining, I'm pretty sure they locked me out of my account so I couldn't give them the order number for them to go "fix the problem for me". I say this because I couldn't log in so I decided to check my password.
I got an email from the computer telling me my password. I typed it in multiple times and even tried copy pasting to make sure I had it right but I got every time, "there is no username with this password". Eventually Paypal canceled the transaction because the company was not doing anything. It has now been two years and I saw a commercial on youtube claiming they have 100% customer satisfaction.
This is what really made me angry. Because I was a customer and I give their customer service a 0% satisfaction. So if you are looking to buy airsoft or paintball or anything like that online, don't use airsplat.
A better option would be something like Hobbytron.They often have a lot lower prices than airsplat aswell.
More Review Details
- Product or service
- Bad Customer Service
- Review category
You May Also Like
- "I ordered a 34" edc low profile belt from original soe gear that on their web site states; "These belts will adjust outward several inches but don't get much smaller..."
- "Ordered a Mother's Day bundle that came with shampoo and conditioner. Gave it to my mom who didn't open the box until a couple months later. Turns out the conditioner..."
- "these people deserve to get thrown on the streets.discusting country and discusting people. im having the same problem with returning my *** dresses and they will not comply with sending..."
- "Our storage unit was broken into in October 2016 - the thief was caught in plain sight by my wife..."
- "...I took him to a petsmart so I didn't expect anything great, however I got home and noticed blood on his ear this lady cut part of his ear!..."
- "Dear Lynn, RE: VIP CORPORATE FLIGHT ATTENDANT Thank you so much for your reply. Infact, before your reply, I'll must say I've already anticipated & expected that i'm will not..."