I ordered an airsoft gun from Airsplat only to find it was defective. I was stuck with paying the return shipping AND they still haven't credited me for the original shipping.

After literally 18 e-mails and filling out a form as to why this darn gun needed to be returned, I was able to ship it to them and only then. It was the worst customer service I've ever encountered. No one would talk to me on the phone. The hold time varied from 20 minutes to 33 minutes and then when someone did pick up, I was told that I had to conduct this business via e-mails.

I wouldn't recommend ordering from this company ever!!!


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